SparrowDesk Status - Incident history https://status.sparrowdesk.com SparrowDesk Mon, 10 Aug 2026 18:11:44 +0000 Chat widget outage Type: Incident Duration: 2 minutes Affected Components: Chat Widget Aug 10, 18:11:44 GMT+0 - Investigating - Chat widget cannot be accessed at the moment. This incident was created by an automated monitoring service. Aug 10, 18:14:01 GMT+0 - Resolved - Chat widget is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 2 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>18:11:44</var> GMT+0</small><br><strong>Investigating</strong> - Chat widget cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>18:14:01</var> GMT+0</small><br><strong>Resolved</strong> - Chat widget is now operational! This update was created by an automated monitoring service..</p> ]]> Mon, 10 Aug 2026 18:11:44 +0000 https://status.sparrowdesk.com/incident/cmsnjt0oa00l80rlchlss06ao https://status.sparrowdesk.com/incident/cmsnjt0oa00l80rlchlss06ao Chat widget outage Type: Incident Duration: 1 minute Affected Components: Chat Widget Aug 7, 18:37:42 GMT+0 - Investigating - Chat widget cannot be accessed at the moment. This incident was created by an automated monitoring service. Aug 7, 18:38:38 GMT+0 - Resolved - Chat widget is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>18:37:42</var> GMT+0</small><br><strong>Investigating</strong> - Chat widget cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>18:38:38</var> GMT+0</small><br><strong>Resolved</strong> - Chat widget is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 7 Aug 2026 18:37:42 +0000 https://status.sparrowdesk.com/incident/cmsjaeuqv0fr40yn3d02zctmb https://status.sparrowdesk.com/incident/cmsjaeuqv0fr40yn3d02zctmb Application outage Type: Incident Duration: 1 minute Affected Components: Application Jul 30, 12:38:21 GMT+0 - Investigating - Application cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 30, 12:39:12 GMT+0 - Resolved - Application is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>12:38:21</var> GMT+0</small><br><strong>Investigating</strong> - Application cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>12:39:12</var> GMT+0</small><br><strong>Resolved</strong> - Application is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 30 Jul 2026 12:38:21 +0000 https://status.sparrowdesk.com/incident/cms7i1x0d038l0zr0chf8kl3h https://status.sparrowdesk.com/incident/cms7i1x0d038l0zr0chf8kl3h Chat widget outage Type: Incident Duration: 1 minute Affected Components: Chat Widget Jul 23, 00:21:13 GMT+0 - Investigating - Chat widget cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 23, 00:21:58 GMT+0 - Resolved - Chat widget is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>00:21:13</var> GMT+0</small><br><strong>Investigating</strong> - Chat widget cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>00:21:58</var> GMT+0</small><br><strong>Resolved</strong> - Chat widget is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 23 Jul 2026 00:21:13 +0000 https://status.sparrowdesk.com/incident/cmrwrn07c05dv0ro3ymye56ch https://status.sparrowdesk.com/incident/cmrwrn07c05dv0ro3ymye56ch Chat widget outage Type: Incident Duration: 1 minute Affected Components: Chat Widget Jun 14, 08:58:16 GMT+0 - Investigating - Chat widget cannot be accessed at the moment. This incident was created by an automated monitoring service. Jun 14, 08:59:37 GMT+0 - Resolved - Chat widget is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>08:58:16</var> GMT+0</small><br><strong>Investigating</strong> - Chat widget cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>08:59:37</var> GMT+0</small><br><strong>Resolved</strong> - Chat widget is now operational! This update was created by an automated monitoring service..</p> ]]> Sun, 14 Jun 2026 08:58:16 +0000 https://status.sparrowdesk.com/incident/cmqdjxp7l06lyqjlplvd2o317 https://status.sparrowdesk.com/incident/cmqdjxp7l06lyqjlplvd2o317 Reports outage Type: Incident Duration: 1 minute Affected Components: Reports Jun 4, 16:43:11 GMT+0 - Investigating - Reports cannot be accessed at the moment. This incident was created by an automated monitoring service. Jun 4, 16:44:15 GMT+0 - Resolved - Reports is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>16:43:11</var> GMT+0</small><br><strong>Investigating</strong> - Reports cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>16:44:15</var> GMT+0</small><br><strong>Resolved</strong> - Reports is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 4 Jun 2026 16:43:11 +0000 https://status.sparrowdesk.com/incident/cmpzq52f8011zparmapa1exj0 https://status.sparrowdesk.com/incident/cmpzq52f8011zparmapa1exj0 Application outage Type: Incident Affected Components: Application May 30, 10:37:56 GMT+0 - Investigating - Application cannot be accessed at the moment. This incident was created by an automated monitoring service. May 30, 10:37:58 GMT+0 - Resolved - Application is now operational! This update was created by an automated monitoring service. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 30</var>, <var data-var='time'>10:37:56</var> GMT+0</small><br><strong>Investigating</strong> - Application cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>10:37:58</var> GMT+0</small><br><strong>Resolved</strong> - Application is now operational! This update was created by an automated monitoring service..</p> ]]> Sat, 30 May 2026 10:37:56 +0000 https://status.sparrowdesk.com/incident/cmps7w3m502gvqsmtc82ndzek https://status.sparrowdesk.com/incident/cmps7w3m502gvqsmtc82ndzek Application outage Type: Incident Affected Components: Application Apr 17, 12:53:44 GMT+0 - Investigating - Application cannot be accessed at the moment. This incident was created by an automated monitoring service. Apr 17, 12:53:49 GMT+0 - Resolved - Application is now operational! This update was created by an automated monitoring service. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>12:53:44</var> GMT+0</small><br><strong>Investigating</strong> - Application cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>12:53:49</var> GMT+0</small><br><strong>Resolved</strong> - Application is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 17 Apr 2026 12:53:44 +0000 https://status.sparrowdesk.com/incident/cmo2wt40w004bpbtzs2hrj9je https://status.sparrowdesk.com/incident/cmo2wt40w004bpbtzs2hrj9je Issues with loading Helpdesk Application, Chat Widget and Public API Type: Incident Duration: 25 minutes Affected Components: Public API, Application, Chat Widget Apr 13, 10:44:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 13, 10:53:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 25 minutes

Affected Components: , ,

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>10:44:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>10:53:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. .</p> ]]> Mon, 13 Apr 2026 10:44:00 +0000 https://status.sparrowdesk.com/incident/cmnx57b43020c9ufcc49103uu https://status.sparrowdesk.com/incident/cmnx57b43020c9ufcc49103uu Issues with loading SparrowDesk Application Type: Incident Duration: 45 minutes Affected Components: Application Nov 17, 11:45:00 GMT+0 - Investigating - We have identified an issue with our CDN Provider which affects loading the SparrowDesk Application. We are investigating the issue Nov 17, 12:10:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 45 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>11:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We have identified an issue with our CDN Provider which affects loading the SparrowDesk Application. We are investigating the issue.</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>12:10:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 17 Nov 2025 11:45:00 +0000 https://status.sparrowdesk.com/incident/cmi5kbats04l7ub9jsk9jcd0p https://status.sparrowdesk.com/incident/cmi5kbats04l7ub9jsk9jcd0p Chat Widget and Public API Issues Type: Incident Affected Components: Public API, Application, Chat Widget, Reports, Real Time Messaging Oct 20, 09:17:00 GMT+0 - Resolved - The issue with our cloud provider has been fully resolved. All affected services, including the Chat Widget and Public API, are now operating normally. We will continue to monitor the systems to ensure ongoing stability. Thank you for your patience and understanding. Oct 20, 06:49:00 GMT+0 - Identified - We have identified issues affecting the Chat Widget and Public API. The root cause has been traced to our cloud provider. Our team is actively working with them to restore full functionality as soon as possible Type: Incident

Affected Components: , , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:17:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue with our cloud provider has been fully resolved. All affected services, including the Chat Widget and Public API, are now operating normally. We will continue to monitor the systems to ensure ongoing stability. Thank you for your patience and understanding..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>06:49:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified issues affecting the Chat Widget and Public API. The root cause has been traced to our cloud provider. Our team is actively working with them to restore full functionality as soon as possible.</p> ]]> Mon, 20 Oct 2025 06:49:00 +0000 https://status.sparrowdesk.com/incident/cmgyw95a503jegnpzzqc3vw47 https://status.sparrowdesk.com/incident/cmgyw95a503jegnpzzqc3vw47 Reports outage Type: Incident Duration: 12 minutes Affected Components: Reports Jul 25, 07:20:59 GMT+0 - Investigating - Reports cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 25, 07:33:25 GMT+0 - Resolved - Reports is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 12 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>07:20:59</var> GMT+0</small><br><strong>Investigating</strong> - Reports cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>07:33:25</var> GMT+0</small><br><strong>Resolved</strong> - Reports is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 25 Jul 2025 07:20:59 +0000 https://status.sparrowdesk.com/incident/cmdihsltl0023pdyuee1aqu11 https://status.sparrowdesk.com/incident/cmdihsltl0023pdyuee1aqu11 Application outage Type: Incident Duration: 3 minutes Affected Components: Application Jul 25, 07:20:55 GMT+0 - Investigating - Application cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 25, 07:24:22 GMT+0 - Resolved - Application is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 3 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>07:20:55</var> GMT+0</small><br><strong>Investigating</strong> - Application cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>07:24:22</var> GMT+0</small><br><strong>Resolved</strong> - Application is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 25 Jul 2025 07:20:55 +0000 https://status.sparrowdesk.com/incident/cmdihsit50052dgpd76hv3icm https://status.sparrowdesk.com/incident/cmdihsit50052dgpd76hv3icm Real time messaging outage Type: Incident Duration: 3 minutes Affected Components: Real Time Messaging Jul 25, 07:20:53 GMT+0 - Investigating - Real time messaging cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 25, 07:24:15 GMT+0 - Resolved - Real time messaging is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 3 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>07:20:53</var> GMT+0</small><br><strong>Investigating</strong> - Real time messaging cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>07:24:15</var> GMT+0</small><br><strong>Resolved</strong> - Real time messaging is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 25 Jul 2025 07:20:53 +0000 https://status.sparrowdesk.com/incident/cmdihsh43003i126tufpcln97 https://status.sparrowdesk.com/incident/cmdihsh43003i126tufpcln97 Chat widget outage Type: Incident Duration: 3 minutes Affected Components: Chat Widget Jul 25, 07:20:51 GMT+0 - Investigating - Chat widget cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 25, 07:24:20 GMT+0 - Resolved - Chat widget is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 3 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>07:20:51</var> GMT+0</small><br><strong>Investigating</strong> - Chat widget cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>07:24:20</var> GMT+0</small><br><strong>Resolved</strong> - Chat widget is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 25 Jul 2025 07:20:51 +0000 https://status.sparrowdesk.com/incident/cmdihsfr3008mv7rs7co92z8a https://status.sparrowdesk.com/incident/cmdihsfr3008mv7rs7co92z8a Public API outage Type: Incident Duration: 3 minutes Affected Components: Public API Jul 25, 07:20:48 GMT+0 - Investigating - Public API cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 25, 07:24:10 GMT+0 - Resolved - Public API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 3 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>07:20:48</var> GMT+0</small><br><strong>Investigating</strong> - Public API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>07:24:10</var> GMT+0</small><br><strong>Resolved</strong> - Public API is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 25 Jul 2025 07:20:48 +0000 https://status.sparrowdesk.com/incident/cmdihscw400or3foezvwicsk0 https://status.sparrowdesk.com/incident/cmdihscw400or3foezvwicsk0