tag:status.sparrowdesk.com,2005:/history SparrowDesk Status - Incident history 2026-08-10T18:11:44.168+00:00 SparrowDesk tag:status.sparrowdesk.com,2005:Incident/cmsnjt0oa00l80rlchlss06ao 2026-08-10T18:11:44.168+00:00 2026-08-10T18:14:01.163+00:00 Chat widget outage Type: Incident

Duration: 2 minutes

Affected Components: Chat Widget

Aug 10, 18:14:01 GMT+0
Resolved - Chat widget is now operational! This update was created by an automated monitoring service..

Aug 10, 18:11:44 GMT+0
Investigating - Chat widget cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.sparrowdesk.com,2005:Incident/cmsjaeuqv0fr40yn3d02zctmb 2026-08-07T18:37:42.053+00:00 2026-08-07T18:38:38.091+00:00 Chat widget outage Type: Incident

Duration: 1 minute

Affected Components: Chat Widget

Aug 7, 18:38:38 GMT+0
Resolved - Chat widget is now operational! This update was created by an automated monitoring service..

Aug 7, 18:37:42 GMT+0
Investigating - Chat widget cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.sparrowdesk.com,2005:Incident/cms7i1x0d038l0zr0chf8kl3h 2026-07-30T12:38:21.275+00:00 2026-07-30T12:39:12.218+00:00 Application outage Type: Incident

Duration: 1 minute

Affected Components: Application

Jul 30, 12:39:12 GMT+0
Resolved - Application is now operational! This update was created by an automated monitoring service..

Jul 30, 12:38:21 GMT+0
Investigating - Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.sparrowdesk.com,2005:Incident/cmrwrn07c05dv0ro3ymye56ch 2026-07-23T00:21:13.798+00:00 2026-07-23T00:21:58.020+00:00 Chat widget outage Type: Incident

Duration: 1 minute

Affected Components: Chat Widget

Jul 23, 00:21:58 GMT+0
Resolved - Chat widget is now operational! This update was created by an automated monitoring service..

Jul 23, 00:21:13 GMT+0
Investigating - Chat widget cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.sparrowdesk.com,2005:Incident/cmqdjxp7l06lyqjlplvd2o317 2026-06-14T08:58:16.160+00:00 2026-06-14T08:59:37.752+00:00 Chat widget outage Type: Incident

Duration: 1 minute

Affected Components: Chat Widget

Jun 14, 08:59:37 GMT+0
Resolved - Chat widget is now operational! This update was created by an automated monitoring service..

Jun 14, 08:58:16 GMT+0
Investigating - Chat widget cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.sparrowdesk.com,2005:Incident/cmpzq52f8011zparmapa1exj0 2026-06-04T16:43:11.107+00:00 2026-06-04T16:44:15.395+00:00 Reports outage Type: Incident

Duration: 1 minute

Affected Components: Reports

Jun 4, 16:44:15 GMT+0
Resolved - Reports is now operational! This update was created by an automated monitoring service..

Jun 4, 16:43:11 GMT+0
Investigating - Reports cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.sparrowdesk.com,2005:Incident/cmps7w3m502gvqsmtc82ndzek 2026-05-30T10:37:56.428+00:00 2026-05-30T10:37:58.657+00:00 Application outage Type: Incident

Affected Components: Application

May 30, 10:37:58 GMT+0
Resolved - Application is now operational! This update was created by an automated monitoring service..

May 30, 10:37:56 GMT+0
Investigating - Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.sparrowdesk.com,2005:Incident/cmo2wt40w004bpbtzs2hrj9je 2026-04-17T12:53:44.480+00:00 2026-04-17T12:53:49.712+00:00 Application outage Type: Incident

Affected Components: Application

Apr 17, 12:53:49 GMT+0
Resolved - Application is now operational! This update was created by an automated monitoring service..

Apr 17, 12:53:44 GMT+0
Investigating - Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.sparrowdesk.com,2005:Incident/cmnx57b43020c9ufcc49103uu 2026-04-13T10:44:00.000+00:00 2026-04-13T10:53:00.000+00:00 Issues with loading Helpdesk Application, Chat Widget and Public API Type: Incident

Duration: 25 minutes

Affected Components: Public API, Application, Chat Widget

Apr 13, 10:53:00 GMT+0
Resolved - This incident has been resolved. .

Apr 13, 10:44:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.sparrowdesk.com,2005:Incident/cmi5kbats04l7ub9jsk9jcd0p 2025-11-17T11:45:00.000+00:00 2025-11-17T12:10:00.000+00:00 Issues with loading SparrowDesk Application Type: Incident

Duration: 45 minutes

Affected Components: Application

Nov 17, 12:10:00 GMT+0
Resolved - This incident has been resolved..

Nov 17, 11:45:00 GMT+0
Investigating - We have identified an issue with our CDN Provider which affects loading the SparrowDesk Application. We are investigating the issue.

]]> tag:status.sparrowdesk.com,2005:Incident/cmgyw95a503jegnpzzqc3vw47 2025-10-20T06:49:00.000+00:00 2025-10-20T09:17:00.000+00:00 Chat Widget and Public API Issues Type: Incident

Affected Components: Public API, Application, Chat Widget, Reports, Real Time Messaging

Oct 20, 09:17:00 GMT+0
Resolved - The issue with our cloud provider has been fully resolved. All affected services, including the Chat Widget and Public API, are now operating normally. We will continue to monitor the systems to ensure ongoing stability. Thank you for your patience and understanding..

Oct 20, 06:49:00 GMT+0
Identified - We have identified issues affecting the Chat Widget and Public API. The root cause has been traced to our cloud provider. Our team is actively working with them to restore full functionality as soon as possible.

]]> tag:status.sparrowdesk.com,2005:Incident/cmdihsltl0023pdyuee1aqu11 2025-07-25T07:20:59.769+00:00 2025-07-25T07:33:25.742+00:00 Reports outage Type: Incident

Duration: 12 minutes

Affected Components: Reports

Jul 25, 07:33:25 GMT+0
Resolved - Reports is now operational! This update was created by an automated monitoring service..

Jul 25, 07:20:59 GMT+0
Investigating - Reports cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.sparrowdesk.com,2005:Incident/cmdihsit50052dgpd76hv3icm 2025-07-25T07:20:55.865+00:00 2025-07-25T07:24:22.074+00:00 Application outage Type: Incident

Duration: 3 minutes

Affected Components: Application

Jul 25, 07:24:22 GMT+0
Resolved - Application is now operational! This update was created by an automated monitoring service..

Jul 25, 07:20:55 GMT+0
Investigating - Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.sparrowdesk.com,2005:Incident/cmdihsh43003i126tufpcln97 2025-07-25T07:20:53.667+00:00 2025-07-25T07:24:15.573+00:00 Real time messaging outage Type: Incident

Duration: 3 minutes

Affected Components: Real Time Messaging

Jul 25, 07:24:15 GMT+0
Resolved - Real time messaging is now operational! This update was created by an automated monitoring service..

Jul 25, 07:20:53 GMT+0
Investigating - Real time messaging cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.sparrowdesk.com,2005:Incident/cmdihsfr3008mv7rs7co92z8a 2025-07-25T07:20:51.903+00:00 2025-07-25T07:24:20.803+00:00 Chat widget outage Type: Incident

Duration: 3 minutes

Affected Components: Chat Widget

Jul 25, 07:24:20 GMT+0
Resolved - Chat widget is now operational! This update was created by an automated monitoring service..

Jul 25, 07:20:51 GMT+0
Investigating - Chat widget cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.sparrowdesk.com,2005:Incident/cmdihscw400or3foezvwicsk0 2025-07-25T07:20:48.195+00:00 2025-07-25T07:24:10.747+00:00 Public API outage Type: Incident

Duration: 3 minutes

Affected Components: Public API

Jul 25, 07:24:10 GMT+0
Resolved - Public API is now operational! This update was created by an automated monitoring service..

Jul 25, 07:20:48 GMT+0
Investigating - Public API cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]>